FAQ
Categories
Online Orders
What delivery methods are available?
We deliver throughout Canada, as well as the 48 contiguous United States. Our packages are handled by Canada Post and USPS in the USA.
When you place your order, you can choose between standard shipping, express shipping (Canada only), and in-store pickup. Find more details on our shipping methods here.
How much does delivery cost?
Delivery is absolutely free for all Canadian orders of $100 or more. For smaller orders within Canada, a flat fee of $7 CAD is applied for standard shipping, plus an additional $3 CAD for express shipping.
For American orders, a delivery fee of $20 CAD is applied to all orders.
Please note that in the event of returns and exchanges, these delivery fees are non-refundable.
How long will it take to receive my order?
Once your order is placed, it will be processed within 1-2 business days. If you opted for in-store pickup, you will receive a notification at this time that it is ready for pickup! For parcel delivery please add the following delays:
Canada:
-Express domestic shipping: 1 to 3 business days.
-Standard domestic shipping: 1to 3 business days.
United States:
-Express shipping: Not yet available.
-Standard shipping: 4 to 8 business days. *We are not responsible for additional delays at customs.
How can I check my order status?
Once your order is processed, you will receive an email confirmation indicating that your order is ready for pickup, or your parcel's tracking number, depending on selected delivery method.
In the case of parcel delivery, simply enter your tracking number on Canada Post's website, or in the Canada Post smartphone app, to view the progress of your delivery.
What should I do if it says my parcel has arrived but I have not received it?
With the help of your tracking number, double check the shipping status of your delivery. Verify that you have not received a paper delivery notice indicating that no one was available to receive your parcel at the door, and that it is held for pickup at your local post office. Verify that it was not delivered to a neighbour by mistake or hidden somewhere outside your front door. If you still cannot locate your delivery, write us at hello@maguireboutique.com. Include your order number in the email and we will address the situation.
How to change or cancel my order before I receive my parcel?
If your order is still being processed: it is our pleasure to adjust or cancel your order as you wish. Please write us at hello@maguireboutique.com indicating your order number and your desired changes.
If your order has already been shipped: please wait until you have received the package to initiate a return or exchange. Returns and exchanges are accepted within 30 days of ordering.
How to have my order delivered if I initially opted for an in-store pickup?
No problem. Simply write us at hello@maguireboutique.com indicating the order number and the address to which you would like to have it delivered.
Is it normal that I received an email saying my order is en route if I just picked it up in store?
Yes it is. When your order is picked up in store, our inventory system automatically sends a shipping confirmation email to clients.
What to do if the product I received is not the same as the one I ordered?
Oops! We prepare every order with care, but sometimes errors can slip through. If you have received an item different from what you ordered, please write us at hello@maguireboutique.com so we can keep the right product aside for you. You can print a pre-paid shipping label here to return the erroneous merchandise.
Which payment methods are accepted at your online boutique?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal.
How can I use a gift card or promo code online?
Yes you can! After clicking "Place Order" in your shopping cart, you will be given the option to "Enter promo code or gift card" next to your order summary.
Note: in order to use a promo code, the order must correspond to the same email address to which the code was issued.
Return Policy
Can I return or exchange a product that doesn't fit?
We accept returns and exchanges for products purchased both online or in store. To be eligible for a return or exchange: the product must have been purchased at regular price, be in its original condition, and be within 30 days of the date of purchase.
Gift cards and items purchased at reduced price as a sample sale are not exchangeable or refundable.
In the case of a return:
Canadian orders: We pay your return shipping, but the original shipping cost (in the case of expedited shipping) is non-refundable.
American orders: You are responsible for the return shipping costs, however the original shipping fee of $20 CAD will be refunded to you. You are free to use a carrier of your choice. Returns will be processed upon our receipt of the item.
How do I return or exchange a purchase?
In store: No problem. Drop by anytime and speak to our staff. Click here for business hours.
Online: With any online purchase comes a prepaid return shopping label directly in the box. Please re-pack your item with care and in its original box and affix the label to your return parcel. :) Deposit your return parcel at your local Canada Post office. Click here to find the post office nearest you. If you did not receive the return label, write us at hello@maguireboutique.com.
For an exchange or a return of an item purchased in store, write us at hello@maguireboutique.com.
Can I return online an item I purchased in store?
For a refund, you must process the return in store using the original payment method (i.e. the same credit card which was used to make the purchase). If you prefer to save the trip, you can process a return online for store credit.
If it is an exchange, it is always possible to process an exchange online even if the item was originally purchased in store.
How long does it take to process a return or exchange?
Upon our receipt and verification of the condition of the returned item, please allow 1 to 2 business days to process your return.
In the case of an exchange, we will ship the new item as per the delivery method indicated. After filling up the form, write us at hello@maguireboutique.com to put aside the item you would like an exchange with.
In the case of a refund, the original payment method will be automatically reimbursed for the purchase price. Please note that original shipping fees (for expedited Canadian shipping) are non refundable. Depending on your credit card provider, a standard delay may apply before the reimbursement appears on your statement.
Boutique
Where can I try your products?
Our flagship store is located on Boulevard Saint-Laurent in the Mile End neighbourhood of Montréal. Click here for business hours.
Additionally, we frequently travel to Québec City, Ottawa, and Toronto for seasonal pop-up shops. Learn about our upcoming events here. To always stay informed on our seasonal events and pop-ups, join our mailing list.
What payment methods do you accept?
In store we accept cash, debit cards, and major credit cards (Visa, Mastercard, American Express).
Fitting
How do I know which size to choose?
It all depends on which model you are looking at. Have a look at the product description on the website, where we often present sizing tips based on our experience in store.
For conversion between European and American sizing, consult our sizing guide.
Note: If you are having difficulty selecting a size, we suggest you drop by our boutique or write us at hello@maguireboutique.com describing your usual size and any pertinent considerations regarding your feet (narrow, wide, high arch, flat, corns/bunions, orthotics, etc.)
Do you offer shoes in half-point sizes?
No we do not. It is worth noting however, that certain models run a little larger or smaller than average, and customers almost always find something that fits them perfectly. Come try them on in store or write us at hello@maguireboutique.com if you are in doubt!
Do your shoes accommodate a narrow\wide feet?
The majority of our products are made to accommodate all forms of feet. However, some models are better suited to certain types of feet than others. Be sure to have a look at the product's description on the website, and if you're still having doubts, write us at hello@maguireboutique.com
Are your shoes adapted for orthoses?
It all depends on the thickness and size of your orthoses. Select our flat shoes with round or almond toes and with removable insoles. At present, only the insoles of our sneaker collection are removable but we hope to add more models in the future.
Do your shoes stretch (enlarge) over time?
Each product evolves in a different manner and according to the particulars of your foot and usage. In general, our shoes tend to soften lightly as both the exterior and the lining are genuine leather. The takeaway? Never choose a shoe that is loose or large during your first fitting.
Don't hesitate to write us at hello@maguireboutique.com to know if the product you are considering has the tendency to loosen.
Company & Products
Are your products made in Canada?
All our products are conceived and designed at our Mile-End headquarters in Montreal, Québec.
The manufacturing takes place in different factories and workshops around the world, depending on the collection. One of these is right here in Montreal. Our manufacturing partners are selected for their standards of craftsmanship and employee working conditions. Our designer travels in person to every factory and develops the collections directly with the workers on site.
Visit our Factories page to learn more about where our products are made. The country of manufacture is always listed in our products' description.
Do you offer unisex products?
Yes! We are proud to have launched our first unisex collection, The Taipei Sneaker, on Spring/Summer 2019.
Why don't you make smaller and bigger sizes ?
A few people every year reach out to us to get smaller or bigger sizes. The reason why we can't produce sizes 5 or 12 for example is that the factories we work with don't have opened mold in these sizes. Opening a new mold is around 1000$ per size and as a small company we can't justify it for 1 or 2 pairs. To keep our shoes affordable we work with opened mold so that's why the sizes are limited.
Do you offer products in vegan leather?
We emphasize the use of natural and durable materials that offer comfort, quality, and long life to our products. At present this means high-grade, genuine leather.
In the spirit of continual improvement we are investigating alternative materials that can offer a vegan option without sacrificing the performance and life-cycle characteristics of genuine leather. For example, a synthetic shoe that must be replaced after a year of use is not more ecological in the long run. Moreover, most materials marketed as "vegan leather" are made from polyvinyl chloride or polyurethane, which are petroleum-based plastics, as well as chemical bonding agents, and these substances pose their own unique health and environmental risks.
However as new materials come to market, our designers keep an eye out for any exciting developments that can help us expand our product offerings!
Do you use animal fur?
Our Ethiopian collection of handbags are made in part from natural goat fur. These products are made by our most ethical factory in Addis Abeba, who recuperates the pelts from local free-range goat herds that are slaughtered once per year for their meat. It is a traditional no-waste process that also contributes to the local economy, and we are proud to be a part of it. Learn more about our Ethiopian Collection here.
Do you offer discounts or promotional sales?
Nope :) Our list prices are determined based on fair and transparent criteria, and are fixed for the life of the collection. We work without agents or distributors and all our processes are lean, like our prices. Learn more about our transparent prices.
That said, two times per year we hold sample sales featuring reduced prices on imperfect and demo items and end of collections. These sales take place exclusively at our Montréal warehouse and are not available online. Be the first to know about our sales and events: Sign up for our mailing list.
How can I work for Maguire?
As a growing company we are always interested to meet motivated and talented individuals for internships and employment. Write us at hello@maguireboutique.com to submit your candidature.
Maintenance and Warranty
Can I wear your products out of doors?
Our products are of fine quality, but also delicate and require particular attention in certain conditions to preserve their appearance. With the exception of our Rachel winter boot, our shoes are not factory waterproofed we recommend avoiding rain and snow whenever possible.
How should I maintain my Maguire shoes and handbags?
When properly cared for, natural leather and suede are long lasting durable materials. We suggest treating your Maguire products regularly with recommended leather conditioners. Remember to always test conditioning products in an inconspicuous place to avoid undesired discolouration.
When in doubt, a visit to the local cordswainer or cobbler is a worthwhile investment!
Do you guarantee your products?
All our products are handmade. Therefore it is possible that items exhibit small variations from one to another. However we are pleased to offer free repairs for any significant manufacturing defects found in our products. We favour repair as an environmental solution that reduces waste and supports local craftspeople. If you have any questions with regards to our product warranties, write us at hello@maguireboutique.com.
Please note that we are not responsible for damage or alteration of the product incurred during normal use, or as a result of inappropriate use, accident, or inadequate maintenance.