FAQ Return Policy
Can I return or exchange a product that doesn't fit?
We accept returns and exchanges for products purchased both online or in store. To be eligible for a return or exchange: the product must have been purchased at regular price, be in its original condition, and be within 30 days of the date of delivery. Items purchased at a discount during a sample sale or in the Archive Sale Section are non-exchangeable, non-refundable (store credit only, 10 days following the sale, at your own expense). Gift certificates are non-refundable.
In the case of a return:
Canadian orders: We pay your return shipping, but the original shipping cost (in the case of expedited shipping) is non-refundable.
American/International orders: You are responsible for the return shipping costs. If you are sending from the United States, please use USPS (United States Postal Service). Otherwise, customs fees may be charged back to you. Please note that shipping fees for American & International orders are non refundable. Returns will be processed upon our receipt of the item. For more info, click here.
How do I return or exchange a purchase?
In store: No problem. Drop by anytime and speak to our staff. Click here for business hours.
Online: With any online purchase at regular price comes a prepaid return shopping label directly in the box. Please re-pack your item with care, and in its original box and affix the label to your return parcel. A $5 fee applies for damaged boxes. Deposit your return parcel at your local Canada Post office. Click here to find the post office nearest you. If you did not receive the return label, write us at firstname.lastname@example.org.
For an exchange or a return of an item purchased in store or in sale, write us at email@example.com.
Can I return online an item I purchased in store?
For a refund, you must process the return in store using the original payment method (i.e. the same credit card which was used to make the purchase). If you prefer to save the trip, you can process a return online for store credit.
If it is an exchange, it is always possible to process an exchange online even if the item was originally purchased in store.
How long does it take to process a return or exchange?
Upon our receipt and verification of the condition of the returned item, please allow 1 to 2 business days to process your return. In the case of an exchange, we will ship the new item as per the delivery method indicated. After filling up the form, write us at firstname.lastname@example.org to put aside the item you would like an exchange with.
In the case of a refund, the original payment method will be automatically reimbursed for the purchase price. Please note that original shipping fees (for expedited Canadian shipping) are non refundable. Depending on your credit card provider, a standard delay may apply before the reimbursement appears on your statement.